The PALS service is confidential. PALS can be accessed by visiting the office at either UCH Monday to Friday (closed all day Wednesday), or the NHNN Wednesday to Friday 9am – 4pm or by telephone (020 3447 3042), email or webform. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. The Patient Advice and Liaison Service (PALS) is here to help when you need advice, have concerns or don't know where to turn. We will not contact other people on your behalf without your consent. Its job is to make sure that hospital staff is keeping patients, their families and carers who use our services informed. PALS will guide you through the best way to access the different services available here at Salford Royal. Your feedback will also help us to improve the quality of our services. We aim to answer questions and resolve concerns as quickly as possible. The PALS service has an answer message service outside of these hours and messages will be responded to as soon as possible the following day. Expand all Collapse all. Official information from NHS about West Middlesex University Hospital including contact details, directions, opening hours and service/treatment details PALS gives the Trust a way to learn from our patients' and the care they received. The Patient Advice & Liaison Service (PALS) is a service that deals with patients', relatives' or carers’ queries and concerns regarding their health care, and can provide information on NHS services generally. As a patient, relative or carer, sometimes you may need to turn to someone for help, advice and support. Contact the team by email firstname.lastname@example.org or call 0161 276 8686. PALS is open Monday – Friday 9am – 4pm (excluding bank holidays). PALS stands for the Patient Advisory Liaison Service. The PALS team can provide information about NHS services and other sources of help such as Citizen’s Advice Bureau and support you through an anxious time. They also give a voice to patients’ issues, help to identify gaps in services and report to the Trust Board. Making a complaint If you're not happy with an NHS service, you can make a complaint. The PALS team will: Actively listen and respond to any concerns, suggestions or queries to help make patients' experiences as easy as possible. PALS gives the Trust a way to learn from our patients' and the care they received. Patient Advice and Liaison Service (PALS) Due to COVID-19 the Patient Advice Liaison Service are working remotely and are available on the following free phone number 0800 195 4462 – You will NOT be able to leave a voice message but keep trying the number or alternatively email email@example.com.Unfortunately we will not be able to provide 1 to 1 meetings at this time. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Trust Headquarters. Contact the team by email firstname.lastname@example.org or call 0161 276 8686. They also give a voice to patients’ issues, help to identify gaps in services and report to the Trust Board. PALS. Corporate enquiries: please phone the NHS England switchboard on 0113 825 0000 Please do not send removable media to the Customer Contact Centre, for example CDs, DVDs, SD cards and memory sticks. Patient Advice and Liaison Service (PALS) PALS.